Reservations Agent

Employment Type: Full-Time

Benefits Offered: 401K

Compensation: $14.50 to $18 per hour

Why Work Here?

We know that fulfillment is what makes a long-term employee. We partner in your future aspirations and push you to your greatest potential.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into guests at one of our many locations.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer’s needs
• Data entry in various platforms
• Responsible for booking all accommodations
• Primarily sourcing guests through inbound calls
• Create tenant reminders and updates regarding the park or tenant reservation
• Basic office duties like inventory supplies, ordering supplies, running office errands, and cleaning
• Maintain hosting on Air B&B, Yelp, Google My Business, and Hub Spot Live Chat.
• Research pricing on competitors to compare against our venues
• Other daily assigned tasks from the supervisor

Qualifications

• At least 1 – 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Previous call center experience helpful
• Basic math skills, additions, subtraction, multiplying and dividing. Ability to calculate percentages and discounts.
• Hours: M-F, 8:30AM – 5:30PM with rotating Saturdays